SHOPPING
What Shipping Methods Are Available?
Standard delivery with BULGARIAN POSTS (registered shipment with tracking) and DHL EXPRESS (with tracking).
Do You Ship Internationally?
Shipments can be shipped almost worldwide.
They cannot be sent only to those countries with which BULGARIAN POST AND DHL EXPRESS do not have a contract. Such states are almost non-existent.
* Some countries may impose duties or other import duties!
Every buyer should be well acquainted with these issues in advance so as not to be unpleasantly surprised
How Long Will It Take To Get My Package?
Delivery time for Europe via BULGARIAN POSTS is about 10 days. Outside Europe – about 20 – 30 days.
Express delivery with DHL EXPRESS.
Delivery time from 1 to 3 days (valid for both Europe and the world).
If there is a cargo airport and customs office near the destination of the shipment, the shipment is delivered to the buyer in less than 24 hours.
If, the delivery area is very remote the delivery time is more than 3 days.
Each consignment may be detained for further inspection by customs officials.
When a consignment is sent by DHL EXPRESS, the customs officers release the consignment before it arrives at the customs office.
When sending shipments with DHL EXPRESS, the recipient’s telephone number must be indicated!
PAYMENT
What Payment Methods Are Accepted?
PayPal, debit or credit card, bank account
Is Buying On-Line Safe?
Buying our products is completely safe.
We have concluded contracts with the financial institutions we work with. They guarantee your security. They are impartially and legally responsible for your safety.
ORDERS & RETURNS
How do I place an Order?
Click on the “Store” menu, from there select the product you want to buy and click on it. This click takes you to a new page with the product of your choice. The next step is to click on the “add to cart” button. To finalize your purchase, you need to go to your “basket” and enter all the necessary data.
How Can I Cancel Or Change My Order?
Each order can be changed or canceled before it is shipped.
If the order has already been sent, it cannot be changed or
canceled.
Do I need an account to place an order?
No, but we recommend to have one
How Do I Track My Order?
Each order has its own tracking number.
After completing the bill of lading (DHL EXPRESS) or sending the shipment, a link is sent by e-mail to the buyer with the tracking number of his order.
Tracking links are provided on the site.
The shipment can be tracked at the links provided on the site.
How Can I Return My Order?
Each appliance can be returned within 7 days of receipt.
The condition for return is to be in the form in which it was sent.
The cost of return is at the expense of the buyer.
How Can I Return a Product If It Has Problem With It?
If an appliance breaks down, a video clip must be made to clearly see the problem with the appliance.
Our team of specialists assesses which part is damaged and sends a new part to the buyer. The buyer himself replaces the defective part with the new one.
The appliances are made so that each part can be easily replaced even by a non-specialist.
The new part of the appliance that has been sent can also be replaced by a specialist workshop. The buyer decides where to replace the defective part.
If, however, the buyer does not want to deal with the replacement of the part, he can send the device back to us. Our team of specialists will repair it and return it to him.
Transport costs in both directions and other costs (if any) are at the expense of the buyer. If the appliance is under warranty, the defective part is not paid by the buyer.
GUARANTEE
Do you offer warranty ?
The appliances we offer have a 1-year warranty.
We also offer after warranty service
